The Experts in People Solutions ™

Friday, May 18, 2012        

The Communicator
Volume VI, Issue 4
April, 2004

Contributors: Debra Thompson, Bill Greif and Shari Moore

First Annual Women's Leadership Retreat
"Under the Tucson Sun"

I am not one to brag, unless it's about my husband, children, grandchildren, or where I live. Right now, I'd like to brag about where I live - Tucson, Arizona. Yes, it's hot in the summer, but it's a "dry heat." Seriously though, Tucson is a very beautiful and unique spot. In fact, it is a perfect location for like-minded women to come together to share, learn from each other and reenergize.

Over the years, I have been asked by many of you to consider having a women's retreat. I think it's a great idea and I am now ready to put something together. Based on the fact that men and women often see things differently, an all-women retreat would let female leaders discuss issues that might not come up in a coed setting. Also, women often learn differently than men and are more inclined to want visuals and to share personal anecdotes about failures as well as successes. This aspect of a women-only event - with the privacy and confidence implied - would be different than mixed gender forums.

Within this forum there will be a blend of issues covering such topics as communication, management and leadership skills, along with health and well-being. The entire program would be designed to give women more confidence and knowledge in balancing their personal lives and creating more success in their business lives.

I am planning this retreat to not only be educational, but relaxing, a little decadent and a whole lot of fun. We will have many options to choose from including superb dining, drinks and conversations by the pool, golf, full-service spa treatments, and much pampering.

The date is tentatively scheduled for mid-September, 2004, and will take place at one of our luxury resorts here in Tucson. All the details will be finalized once I get your input. So, if you have any desire to treat yourself "under the Tucson sun", please click to let us know if you are interested in participating. (This does not obligate you in any way.)

I look forward to seeing you in September!

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"High expectations are the key to everything."
- Sam Walton

Mind Your Manners In Business

For the ninth consecutive year, etiquette expert Marjabelle Young Stewart has named Charleston, South Carolina, the best-mannered city in America. Stewart cited Charleston's friendly, wholesome, and kind residents as the reason for the city's lofty reputation.

Good manners and proper business etiquette also can improve relations with your customers and employees. Here we present some Southern tips to get you started.

Please try the following suggestions:

  • Watch your mouth. A business setting isn't the place for profanity or obscene language. Avoid comments that you would feel uncomfortable making in front of your mother.
  • Greet people. Always stand when greeting someone. Give the person with higher authority the opportunity to offer a handshake. Extend your right hand and shake firmly (though not crushingly) with males and females.
  • Get personal. Voice mail and e-mail are convenient and generally acceptable. If you really want to add a personal touch, though, send a handwritten note.
  • Respect superiors. In business, your superiors include clients, customers, and those who outrank you in your own organization. You should give them first priority in introductions, entering rooms, sitting, and eating.
  • Dress well. Dressing appropriately for an occasion shows respect for other attendees. Too much or too little formality can make others uneasy. Know the situation beforehand, and be conservative when in doubt. Always appear well groomed, clean-shaven, and in pressed clothes.
  • Listen. Be attentive, don't interrupt, ask follow-up questions, and don't appear bored or distracted.
  • Neaten up. When hosting a guest in your office, clean up, pick up, and freshen up the area.
  • Hello, hello. Answer your phone in a pleasant, businesslike manner, giving your name (and in certain instances business name or job title). Return calls promptly.
  • Meetings. Never show up late, display anger or sarcasm, make unfounded allegations, or talk out of turn.
  • Cell phones. Turn them off when speaking with others or when you're among a group of people. If you must take a call, excuse yourself and speak as softly as possible to avoid irritating those around you.
  • Be confident. Folks like to see confidence (and often expect it in business), but they dislike crassness, brashness, and cockiness.
  • Be friendly. Smile and greet everyone all the time - not just your superiors. This is one area in which you can ignore the chain of command; you should treat everyone with the same pleasant demeanor that you like to receive.
  • Know the customs. Follow the accepted rules when dining and traveling abroad. International customs vary widely. You can brush up on those skills by attending an etiquette class or seminar.

Excerpted from South Carolina Employment Law Letter, written by attorneys at McNair Law Firm, P.A.

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Random Drug Testing Question

Dear Debra,

I am seeking information concerning random drug testing. I do not have a policy in place, but suspect it is occurring "after lunch." It would be helpful if The Communicator could address this issue. What are the steps required by law prior to and during implementing this testing.

Thank you!
Suspicious in MN

 

Dear Suspicious,

If you chose to implement a drug testing policy, I would suggest you develop your policy and have it reviewed legally for both federal and state compliance. I will send you a document which was posted on the Society for Human Resource Management website. This is a white paper that discusses the nature of drug testing, a release form that may be helpful and a proposed company policy. The information should help you shape that policy, but remember each state has different rules.

Once you are ready, I would provide notification to all employees that that policy will be included in the updated employee manual and will become effective at a designated future date. I would recommend that you also obtain a written acknowledgment from all of the employees that they have read and understand the new policy.

If you follow these steps, you should be OK legally to implement your policy. Then of course you have the issue of following through on the consequences once you detect a problem.

Good luck!
Debra

If anyone reading this would like a copy of the white paper mentioned above, you will need to email your request directly to shari@tgassociates.com.
You must provide us with your name, your company name and all contact information. Thank you!

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"The only function of a business is to create customer value and to innovate.
Money is an end result."

- Peter Drucker
Training Has Direct Impact on the Bottom Line

Top leaders understand that the only way to improve organizational performance is to improve their people." When you invest in your employees, it will impact your bottom line," said Amy Lane, director of the office of Corporate and Community Services at Kent State University's Start Campus. "Employees who receive training have higher morale and tend to stay with an organization. And there is also a link between satisfied employees and satisfied customers."

So why is it that when financial decision-makers review the books in search of expendable expenditures, one line item always seems vulnerable - employee training? Downtimes are the worst times to cut training and the perfect time to increase training. This is the time to prepare for the future so when the economy turns around, you can hit the ground running.

 

Here are a few suggestions to help organizations keep up their training efforts and still control costs:

  • Seek out local community colleges. Find out what they offer and how it fits into your business.
  • Ask the chamber of commerce to lead a training session.
  • If appropriate, a company can trade its services or products for employee training.
  • Consider web-based training or telephone coaching. Check into interactive online training or training videos.
  • Have employees conduct training sessions for the rest of the staff. If the budget won't allow for several employees to attend a training seminar, send only one. Give him or her the responsibility of sharing what was learned with coworkers over a brown-bag lunch.
  • Invest in customized training from an outside consultant.
  • Ask experienced staff members to instruct others on their expertise.

The number one reason most top talents join an organization is the opportunity for professional and personal growth. Where organizations are not investing in their people, I am witnessing good employees leaving to take jobs where they will have an opportunity to learn and develop new skills. If you are not teaching them, but they want to learn, they will leave you for greener pastures.

Training should no longer be thought of as a business luxury. Training is something you need to do in order to differentiate yourselves from the competition. This is what will have a direct impact on the bottom line.

A free article "Training is Vital for business Success"

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"Organizational improvement is impossible with unimproved people."
- Wayne Saunders, former executive, Burger King
Debra's Calendar March through May, 2004

April 15-16
Orlando, FL
International Sign Association
Speaking: Managing Workplace Conflict

April 20-21
San Diego, CA
Consulting

April 26-27
Corona, CA
Consulting

April 28
Corona, CA
Peer Group Facilitator

May 3-7
Newark, NJ
Consulting

Call now 877-842-7762 to schedule a date!

If Debra is heading your way and you would like to schedule your own in-house team building session or consulting, check out Debra's On the Road Specials, or call toll free 1-877-842-6672, or e-mail debra@tgassociates.com to discuss.

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