|
|
HAPPY
NEW YEAR!!!
As
many of you noticed, we did not send out a newsletter
in December. We had great intentions, but… there’s
just not enough time to do everything and I truly
believe in work/life balance. December to me is
family time, so I did what was absolutely necessary
for work. The rest of my time was dedicated to
family.
I
don’t want to bore you with all the details, but
on December 17th, my son Cameron graduated
from the University of Wisconsin with his BA in
Journalism. So Bill & I were in one of the
coldest parts of the country during the holidays,
but it was definitely worth it.
Last
April, Cameron’s identical twin, Jason, graduated
from Eastern Michigan University with his BS in
Psychology. He immediately went into the US Army
as a Second Lieutenant. He is currently stationed
in Ft. Benning, GA.
Bill
& I still have one more in college. Brian
is in his 2nd year at the University
at Arizona studying Business. But the good news
is – there’s only one in college now. Having 3
in at the same time for the last two years has
definitely been a challenge. We are excited about
the “pay raise” we should see this year since
we have 2 down and 1 to go. But on the other hand,
we also are losing 2 dependents for tax purposes.
Go figure!
Anyway,
we’re excited about 2001! Our website is currently
being re-done and will be launched next month
with new exciting products and lots of valuable
information. We would love to hear from you. Please
send your thoughts, ideas and questions to debra@tgassociates.com.
All
of us at TG & Associates want to wish you
a fantastic 2001.
May it be filled with happiness, prosperity and
lots of love.
|
|
Planning
for Success in 2001
As
you look forward to an exciting new year, now
is the time to establish the results you would
like to see by the end of 2001. Once you have
thought about what you want to accomplish, you
need to devise a written plan of action to make
it happen. This is the time when you should reflect
upon your life and honestly evaluate what it’s
all about.
Having
balance in your life is very important to your
personal success and ultimately to your business
success. Many people get so busy “doing” that
one day they realize they are mentally and physically
exhausted. They are feeling burned out and not
having fun anymore.
If
you are still having fun and are still excited
about life, great! Make sure you focus on keeping
it that way. But if you’re not, it’s never too
late to get your life back on track.
Below
are some questions for you to ponder as you reflect
upon your life.
1.
When your alarm goes off in the morning, are you
anxious to get up and go to work?
2.
Are you excited to be in your current profession?
3.
Do you “love” what you do? (Notice I said “love”
not “like” — there is a big difference!)
4.
Do you feel like you are spending enough quality
time with family and friends?
5.
Do you get enough quiet time so you can meditate,
read, be creative and plan?
6.
Are you able to exercise and take care of your
health?
7.
Are you looking forward to work, at least four
out of five days each week (80% of the time)?
If
you answered YES to all seven questions you are
doing a good job of cretaining balance in your
life and are probably a happy person. If you said
NO to any of the above, now is the time to focus
on ways to turn them into YES.
It’s
important for you to remember that you have a
choice in everything you do. You need to pick
your priorities and create a plan of action to
succeed at what is really important to you. You
must also remember that you cannot do everything.
If
your work is becoming all-consuming, then it’s
time to look at how you can delegate more, empower
your staff, develop trust, manage your time better
or restructure your priorities.
The year has only begun. take the time to figure
out a way to make this your best year ever. remember,
life is Not a Dress Rehearsal. this is the real
thing. Now get out there and Just Do It!
|
|
Communicate!
Communicate! Communicate!
As
many of you already know I am always preaching about
communication. Well, nothing has changed in 2001. I’m
still on the bandwagon about communication. And the
beginning of the year is a perfect time to assess how
you are communicating in your business life. There are
many ways to address the issue and I want to list just
a few below.
-
Performance Evaluations or Career Development Planning – this
is the perfect opportunity to sit with each person
and address how they are doing, where they are going
in the business and what help they need to get there.
Many
times you are disappointed with the performance of some
members of your staff. The first thing you need to do
is to make sure that they clearly understand what you
want them to do. According to the NAPL Management Institute
Leadership & Organizational Development Course,
among the many possible reasons that employees may not
perform adequately can be related to ineffective communication
between managers and their employees.
I
suggest that you have a format that you follow when
discussing an individual’s performance. If you are interested
in using one that I have developed, just email debra@tgassociates.com
with the request for the Performance Forms and I will
email them directly to you. These are just two of the
47 different HR Department Forms I have in my How
To Hire, Develop and Retain Top Performersworkbooks.
2.
MBWA (Management By Walking Around)– There is nothing
better than being physically available for your people
to talk to you in a less formal situation. What you
do in your office is important, but interfacing with
your people is even more significant.
3.
Meetings– If you don’t have Daily Production meetings,
you need to start them today. There is no meeting more
important then this one. Everyone needs to be in attendance
at these meetings. They should be no more than 15 minutes
and basically a status report of the jobs in process.
All-Staff
Monthly Meetings are also critical. Take time right
now to schedule the entire year’s worth, then pass out
the schedule so everyone can mark their calendar now.
These meetings should be no longer than 1-1/2 hours
and should have a set agenda. The information presented
should cover such things as sales for the month and
other financial goals, status on customers, equipment,
marketing and staffing. It’s also a perfect opportunity
to allow 30 minutes each month to conduct training or
mini-seminars on various subjects.
|
Hiring
Tip: WOTC
Finding
good employees in today’s workplace is definitely
a challenge. If we are willing to think out-of-the-box,
there are opportunities out there to find good
help. I’d like to share what one of my customers
has done.
Howard
Kack, owner of Mojave Copy & Printing in Victorville,
CA has developed a dynamite team over the last
two years. He has created an internal culture
that is diverse, motivated, dedicated and happy.
By thinking out-of-the-box he has brought on board
employees who are hard working and proud to have
their job.
The
one example I want to share is Howard’s hiring
of two individuals from the Welfare-to-Work Program.
The first person began as the delivery person
and doing bindery. Now one year later, she is
a Customer Service Representative and operates
the High Speed Copy Machine. The second person
has been on board 4 months now and is doing a
fantastic job as the delivery and bindery person.
The
biggest obstacles centered around training because
neither one had ever been employed. Training was
needed in two particular areas: job-specific functions
and workplace etiquette.
Howard’s
manager empowered herself to spend one hour every
single day working side-by-side with each of the
individuals until they were up to speed in their
job functions. Not only did this show true team
spirit; it gave the new employees a sense of confidence.
Finding the time to do this was not easy, but
the payoff has been fantastic.
I
have personally spent time with each of these
individuals and they are very thankful to have
the opportunity to be able to create a life for
themselves and their children. They are proud
and they love their jobs.
Besides
having two dedicated employees, Howard has been
able to take advantage of the WOTC – Work Opportunity
Tax Credit. This benefit has resulted in a tax
credit of approximately $5,000 - $7,000 for each
of the employees. Check with your individual state
to find out more information. I think it’s definitely
another avenue to check into.
|
Deb’s
Schedule through April
February
9 – 14: PrintImage International/Photo Marketing Association
Conference – Orlando, FL
Feb.
10th – Moderator of a Panel Session: Successful
Hiring & Retention Practices (2 sessions)
Feb
12th – Speaking: Tips on Hiring & Firing (2 sessions)
Feb
13th – Speaking: Rethinking Retention & Motivation (2 sessions)
March
2 – 4
National Speaker’s Association Workshop
San Francisco, CA
March
8 – 9
Safeguard Business Systems
Tempe, AZ
Speaking: Find,
Hire & Keep Top Performers
March
19 – 20
Consulting
Hammond, LA
April
21
PIP Regional Conference
Irvine, CA
Speaking: People
Management – The Critical Skill & Finding, Hiring
& Keeping Top Performers Is The Key to Your Success
Arizona
Small Business Association (ASBA)
Tucson, AZ
Speaking: Customer
Service
If I'm heading your way and you would like to schedule
your own presentation, team building session or consulting,
click here to check out my "On
The Road Fee Schedule." This schedule will
be in effect for all areas followed by **. You can also
call toll free 1-877-842-7762 or email debra@tgassociates.com
and I will send you my "On The Road Fee Schedule"
for your review. It's a great opportunity!
If you have anything you
would like discussed in The Communicator or with Debra
Thompson directly, feel free to contact her via e-mail
at debra@tgassociates.com
or call 520-751-8922.
The Communicator is intended
to provide accurate information in regard to the subject
matter covered. Advice received from here should be
with the understanding that TG & Associates, LLC,
is not engaged in rendering legal or other equivalent
professional services. If legal advice or other professional
assistance is required, the services of a competent
professional person should be sought. TG & Associates,
LLC, is not responsible for misrepresentation, misinterpretation,
or misuse of the data contained in or derived from this
system.
1999 Copyright - TG &
Associates, LLC.
Bringing Systems & People Together for Profit
All rights reserved
Sign up Now for your FREE E-mail Subscription.
Ask Debra
Get a head start on everyone
else and ask those questions you want to see answered
in the next issue. (click here for more information)
|
|
|
|