The Experts in People Solutions ™

Saturday, July 05, 2008        

The Communicator
Volume II, Issue 6
June, 2000


Editor: Debra Thompson - debra@tgassociates.com
Contributing Editors:
Bill Greif - billg@tgassociates.com
Shari Moore - info@tgassociates.com

TG & ASSOCIATES, LLC
P.O. Box 32601 * Tucson, AZ 85751-2601
Web Site: www.tgassociates.com
Phone: toll free 1-877-TGASSOC (877-842-7762) or 520-751-8922
Fax: 1-520-751-7515



In This Issue:


Dear Debra, I'm very interested in contracting with your company to help us hire a Customer Service Representative. I have talked to several owners who have used your services and they report that they have been very pleased with the results. I am aware of the fee and while it’s far less than what a recruiter, a head hunter or employment agency would charge, it is still a significant investment. I am wondering if you offer any sort of guarantee with the hiring package? - Liz in Ohio

Dear Liz,

 We have some guarantees associated with our Virtual HR Department, but I am sure they do not fall into what you are asking.

1.      We guarantee that we will diligently follow the hiring process that we have developed. 

2.      We guarantee that, as a result, we will find an employee who is a top performer or has the aptitude and the attitude to be a top performer. 

3.      We guarantee we will never recommend you hire anyone who does not meet those criteria and any specific criteria that you have established for the job. 

As a result of our hiring approach, we have had an extremely high success rate in finding the right employees for the positions. But despite our best efforts, there have been a few cases where it just didn’t work out. After analyzing each of these situations, it was very obvious why. 

When you hire a top performer, he or she arrives with their own expectations for the work environment. If the owner's orientation, development and retention processes do not meet those expectations, then the top-performing employee moves quickly to another job. In the cases we experienced, from the day the employees arrived, it was immediately apparent that the work environment was bad. The owner could not take the necessary actions to bring the new employee on as a team member because there was no team in existence. And the owner was not willing to take the actions necessary to create a positive work environment. Sometimes, the new employee will attempt to bring about positive change. Then aggravation and frustration occurs. In those cases the owner finds it easier to terminate the new employee rather than admit the need for change and tackle the environment issues that really need fixing.

We know how to find employees, even in a tight labor market. It may take some time, but we do find them. The problem we have is that some owners are not deserving of these top-performing employees. So this results in our final guarantee.

 4.      If we find the owner is not willing to take the necessary steps to properly develop and retain the employee, we guarantee we will not take any more hiring jobs from that owner. To take the kind of employee our process identifies and subject him or her to a dysfunctional owner/manager is doing a total disservice to a top-performing employee. 

Therefore, to answer your question, if you contract with us, we will do everything possible to set you up with an employee who will be a benefit and stay with your company. If you don’t have the systems and processes in place to do what is necessary, we will help you get them into place. But you must be prepared to invest in a proper development and retention program. Our goal is to make this process a win/win situation for you and your company, the new-hire and for TG & Associates.

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Sniff, Sniff, Sniff, Do I Smell Burnout?

Tips to avoid burnout:  
1) Become a better self-manager
2) Build a strong social support system
3) Increase your skill 
4) Change or modify your job 
5) Manage your thinking
6) Develop a detached concern
7) Change your job

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What are you doing about Sexual Harassment Awareness in your business?

As many of you know, Bill is a manager in a large aerospace company. Last week he had to conduct a training class on Sexual Harassment Awareness. This is part of his company's necessary actions to eliminate a hostile work environment and to protect itself against liability if an employee complaint reaches the courtroom. That led to another of our discussions about the differences AND THE SIMILARITIES of his business and the printing industry. We concluded there are only similarities and no differences. By the way, conduct of this class was a manager's responsibility and not the Human Resources department's.

It is a company owner/manager's responsibility to ensure that the workplace is not a hostile place. For that reason, you may impose rules about fighting, and drug and alcohol abuse on the company property. You may also impose rules in your employee manual about firearms and other weapons not being allowed on company property. But what are you doing about Sexual Harassment Awareness?

  • Do you have a company policy? 

  • Do your employees know it exists and understand it? 

  • Do your managers understand their obligations to respond to any employee complaint? 

  • Do your employees understand their rights and the process to present complaints? Are you proactively cretaining a non-hostile work environment? 

  • Is it clear to everyone that it doesn't matter if there was intent to harass, the only thing that matters is that it was perceived to be harassment by the victim?

If you need help with this topic, contact us and do it today!

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Debra’s Calendar

 I made it through my hectic travel schedule of the first part of the year, and as you can see I will actually be in the office during the next few months more often. I’d love to hear from you, so call or e-mail anytime. 

¨      June 12 – 14: Irvine, CA - Consulting

¨      June 19 – 21: Opelousas, LA – Consulting

¨      July 20 – 23: PrintImage International Conference – Chicago, IL

We are having a booth at the Expo – hope to see you there.

¨      July 28: Sir Speedy Annual Conference, Reno, NV, Seminar on Hiring, Developing & Retaining Top Performers

¨      July 31: Printing Industries of Northern California, San Francisco, CA – Seminar on The Internal Customer Philosophy

¨      August 1: Printing Industries of Northern California, San Francisco, CA – Seminar on Hiring, Developing & Retaining Top Performers

¨      August 2 – 4:  Taking some R&R in California – most likely the wine country.

¨      Aug 5: Signal Graphics Annual Conference, Lake Tahoe, NV, Seminar on Hiring, Developing & Retaining Top Performers

¨     September 16: PrintImage Dallas Chapter, Seminar: Title TBA

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From the Business Section Arizona Daily Star, John Bolton, 6/4/2000.

Can't Hurry Hiring… 

Employers filling vacancies left by managers and executives are spending 40% more time doing so than they did two years ago, according to data collected by Challenger, Gray & Christmas, a Chicago-based employment consulting firm.  In the first quarter of 2000, the median length of time it took to recruit a new employee was 3.58 months.  During the same quarter in 1998, the median length of time was 2.55 months.

Common sense might suggest the tight labor market is to blame for the lengthy job search times.  But Challenger Gray CEO John Challenger offers another explanation: pickiness.

"Employers may be shifting from the hire-any-warm-body policy, despite ongoing labor shortages, since they likely found such decisions harmful to productivity and expansion plans rather than helpful," he said.

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If you have anything you would like discussed in The Communicator or with Debra Thompson directly, feel free to contact her via e-mail at debra@tgassociates.com or call 520-751-8922.

The Communicator is intended to provide accurate information in regard to the subject matter covered. Advice received from here should be with the understanding that TG & Associates, LLC, is not engaged in rendering legal or other equivalent professional services. If legal advice or other professional assistance is required, the services of a competent professional person should be sought. TG & Associates, LLC, is not responsible for misrepresentation, misinterpretation, or misuse of the data contained in or derived from this system.

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