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Free
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E-zine!
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Happy
Holidays!
We hope
that each and every one of you has a fantastic holiday and
springs into the new year with great energy,
conviction and a positive outlook for success.
Happy
Holidays
Deb, Bill & Shari
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Out
with the Old - In with the New!
Those
of you browsing through the newsletter will notice that the TG
& Associates logo has gotten a face lift. We have updated
it to reflect the changes going on at TG & Associates. As
we complete our 10th year in business, it seemed time to update
our look to reflect a more modern image. Jack Welch once said,
"Change, before you have to." Because of the rapidly
emerging new technologies, it is essential that all businesses
must change to stay ahead of the game. Our business is no different.
For example, in 1995 when we just started to help owners with
hiring, newspaper advertising was the primary means for posting
job opportunities. As we evolved and refined our hiring process,
we also moved our job postings to the internet. Newspapers now
just serve as pointers to the online job postings. Also we have
been able to incorporate new tools that have been developed to
help hiring managers make the best possible choices in finding
and hiring top performing employees.
In
order to stay current with the times, we are also updating several
of our publications. In the coming months you can expect to see
new editions of our Job
Descriptions and Debra's
How to Hire, Develop and Retain Top Performers series.
These new editions are being updated to reflect current methodologies,
tools and processes in hiring, developing and retaining your staff.
We will keep you posted on the release dates for each of these
products.
Ten
years of experience have given us confidence that our hiring process
has matured to the level that it virtually ensures hiring only
the best possible candidate. In this issue of the Communicator,
we are celebrating the changes that will enable us to help you
solve your most difficult staffing problems.
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TG
& Associates introduces robust new staffing tools!

For
those of you who read our articles and attend our presentations,
you know that we are great proponents of training and education.
We know that a competent, knowledgeable, well-trained staff
will give you a competitive advantage in today's marketplace.
To succeed today you must be able to provide your customers
with solutions and ideas to solve their problems. In order to
stay ahead of your customer, you must invest the time, energy
and money to educate yourself and your entire team.
I
want to share with you that we practice what we preach. Bill
and I spent September 23 and 24th in Minneapolis, MN, and September
27 in Toronto, Canada, being educated and trained on new tools
that we can now offer you.
We
chose these tools so that we can provide our customers with
the latest state-of-the-art resources for gaining and growing
your competitive advantage. These new tools are able to provide
further insight into on the job behavior and team cooperation.
We are also now able to focus personality testing in specific
job disciplines to further enhance applicant screening and selection.
We will continue to offer Wonderlic© testing and the Proception2
personality profile which have proven themselves as invaluable
in the hiring process. To find out more about our additional
new tools, just check out the links that follow:
And
if you are not familiar with our existing tools, just follow
these links to get more information:
Once
you have had a chance to look at our new tools, give us a call
and let us help you develop a staffing strategy that takes full
advantage of our expertise and helps you build the right team.
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TG
& Associates Launches HiringDept.com
Our
original "How to Series" was developed to help hiring
managers understand and follow the discipline needed to find,
develop and retain top performers. Our clients report great
success when they follow the step-by-step guides contained in
those workbooks. But with the increasing pressures of new technology,
intense competition and the effort required to make a good hire,
many of our clients have asked us to "walk the talk."
We have received so many requests for assistance in conducting
this disciplined process that we have committed ourselves to
help owners and managers succeed in their business by providing
them a service that frees them to work on their business more
effectively.
HiringDept.com
is our response to this need.
Debra
Thompson, President of TG & Associates, has defined industry
"best practices" based on over 25 years of business
ownership experience combined with her current research and
experience in personnel analysis, hiring, training, developing,
and teambuilding. Those best practices are embodied in our proven
hiring process and are the cornerstone for the operations of
HiringDept.com. Our specialists use her proven methods to "Hire
the Right Person the First Time."
Shari
Moore is now a full time member of TG & Associates. Shari
has been active in TG & Associates on a part-time basis
since February 2001, but with her recent graduation from the
University of Arizona, she will now be available full time as
the Manager of HiringDept.com providing staffing solutions for
small business owners across the country.
TG
& Associates, "The Experts in People Solutions TM",
brings cost effective Human Resource services to your business,
through our Virtual Programs
and HiringDept.com.
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Electronic
Communications
Netiquette: Another word added to our vocabulary
Today
we are inundated with technology; fax machines, cell phones,
computers and e-mail. While these are all wonderful tools to
improve our efficiency and speed up our transactions, they are
not meant to replace human interaction. This rapid movement
of computerization
of the modern office has changed our communication dramatically.
The
business etiquette of electronic communication is still being
developed. Netiquette is a word used for online etiquette. I
hear companies crying out for answers on how to control the
behavior in and around e-mail. Its time we take good manners
to cyberspace.
As
a means to move netiquette into the culture of corporations,
several companies have implemented certain rules or bylaws in
their employee handbooks. Others are still deciding whether
or not they want to attempt to steer this ever-changing communication
tool. For those ready to add discipline to their electronic
communications, consider the following as a review of basic
rules for proper Netiquette:
Be
professional. Some of our first impressions are through
electronic communications. Think before you shoot off a message.
Conduct yourself in a business-like manner at all times, using
appropriate business language.
Be
direct and to the point. E-mails are meant to be a short
quick communication. Think of e-mail as a replacement for those
bright colored Post-it Notes you used to leave someone.
Structure
your e-mail so it is easily read.
Use proper
spelling, grammar and punctuation.
Keep stylized
fonts and colors to a minimum.
Always put
a topic in the subject box.
Always address
a person formally and us a title (Mr., Ms.) until invited to use
a first name.
Don't use
all lower-case, idioms, jokes, slang, abbreviations, and emoticons.
Indicate
the time zone where you are located. Example: 10:00 a.m. Eastern
Standard Time, New York.
E-mails
are not confidential. Don't write anything that you wouldn't
mind seeing on the exit ramp of I-94.
Keep
personal e-mails for home. Virtually everyone uses office
e-mail for personal use; few companies make this communication
off limits. However, if your company decides to do a random read
and finds your sent file too interesting you might be without
any computer at all.
Answer
an e-mail within 24 hours. If you are out of the office initiate
a return to sender, specifying when you will be back at your desk.
Keep
emotions out of your content. Without non-verbal cues, conveying
the meaning of what you are trying to say can be difficult and
lead to misinterpretations. Avoid using all capital letters, bold
type and exclamation points because THEY INDICATE YOU MIGHT BE
SHOUTING AT SOMEONE!!!
Don't
send Spam. What does that mean exactly? Don't send Spam!
- Adapted from Mind Your Manners by Amy Palec
http://www.amypalec.com
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Humor Break

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Motivating
Employees through Corporate Incentive Programs
A
recent Society of Incentive & Travel Executives (SITE) Foundation
study, the result of a year's worth of research, shows that
when incentive programs target individual employees, performance
increases by 27 percent; when they target employee teams, companies
can see a 45 percent boost in sales. When researchers talked
to workers, they found that 92 percent of them credit incentive
programs as the reason they reached their goals.
Yet
according to SITE Foundation President Mike Hadlow, president
of US Motivation, Atlanta, many companies still aren't rewarding
their employees. "It's largely a matter of unenlightened
management. There's still a corporate philosophy out there that
says, 'We pay our people, and that should be enough,' and the
majority of companies simply think they're too much of a hassle
to administer and manage. They don't necessarily know that they
can get help to do this."
Consider
these compelling reasons to take a closer look at incentive
programs in your business:
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Knowledgeable and attentive employees account for 80% of the
reasons consumers feel satisfied, according to a PNC Bank
Corp. survey.
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Fewer
than one in four American workers is working at full potential;
half of all workers do no more than directly asked, and 75%
of employees say they could be more effective in their jobs,
according to the Public Agenda Forum.
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70%
of unhappy customers abandon vendors because of poor service,
according to the Forum Corp.
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A
5% increase in customer retention can increase lifetime profits
from a customer by 75 percent, according to The Loyalty Effect,
by Frederick Reichheld.
If
you are considering implementing a corporate incentive program
within your business, it is important to analyze your specific
needs. By looking at specific areas that you would like to boost
including sales, consumer, employee retention, performance improvement,
you will better be able to choose the type of program that will
work for you. When
choosing a vendor to assist in designing and implementing your
program, it is important to understand how they operate to help
you achieve your goal.
Consider
the following types:
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Full-service
performance improvement companies put together all of the
incentive program elements in an integrated fashion to achieve
the desired goal.
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Loyalty
management companies focus on the complex long-term issues
of customer and employee relationships.
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Promotion
marketing companies incorporate incentives in multipart campaigns
to stimulate sales to consumers, distributors, and sales employees.
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Incentive
fulfillment companies offer catalogs in print and online,
and will drop-ship awards to recipients.
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Meetings
and incentive travel companies offer travel programs designed
to inspire through strategic destination selection, on-site
events and activities, and multidimensional communication.
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Consumer
products manufacturers and retailers typically have special
markets divisions that sell branded products in quantity for
incentive, recognition, and business gift programs.
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Customized Staffing Solutions
Need
help to find the best candidate?
The
"Experts in People Solutions" will find the top performers
for you.
Debra
Thompson and her staff use proven processes to match candidates
to your company and your needs.
Let
"Experts" do the work - you get the results.
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Assess
staffing needs and develop job description
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Design
a winning classified ad campaign using the classified
sand the internet
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Analyze
resumes and prescreen prospective candidates
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Interview
and reference check
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Profile
and test
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Prepare
hiring manager for formal interview
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Conduct
background check
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Inform
non-selected candidates
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Á
la Carte Services
All
services listed within the Complete Hiring Package can
be purchased individually or as a special package customized
for your particular needs.
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A
preferred staffing resource within the graphic industry.
For
more information, please
visit us online, email
or call toll free 877.842.7762
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Debra's
Calendar through January 2005
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3-5
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Chicago,
IL
"Hen Fest" - Bridal Shower weekend for our niece,
Erin Smith- girls only! |
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13-15
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Harrisburg,
PA
Consulting |
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15-17
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Chapel
Hill, NC
Consulting |
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24-31
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Shari
will be out of the office on vacation. |
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23-26
Christmas - TG & Associates will be closed. Bill and Debra
will be in the office. |
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31
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New
Years Eve - TG & Associates will be closed. |
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1-2
Happy New Year- TG & Associates will be closed. |
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5-14 Vacation - Deb and Bill will be vacationing in France
and Italy. Shari will be in the office. |
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19-20
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New
Orleans, LA
Herff Jones
Speaking: Hire, Develop and Retain Top Performers |
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25-27
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Madison,
WI
Consulting |
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28-30
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Madison,
WI
Visiting our son, Cameron and daughter-in-law, Lisa. |
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If
you have anything you would like discussed in The Communicator,
please let us know.
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