The Communicator
Volume VI, Issue 8
Fall, 2004

Contributors: Debra Thompson, Bill Greif and Shari Moore

 

Free Monthly
E-zine!

 

Happy Holidays!

We hope that each and every one of you has a fantastic holiday and springs into the new year with great energy,
conviction and a positive outlook for success.

Happy Holidays
Deb, Bill & Shari

 

Out with the Old - In with the New!

 

Those of you browsing through the newsletter will notice that the TG & Associates logo has gotten a face lift. We have updated it to reflect the changes going on at TG & Associates. As we complete our 10th year in business, it seemed time to update our look to reflect a more modern image. Jack Welch once said, "Change, before you have to." Because of the rapidly emerging new technologies, it is essential that all businesses must change to stay ahead of the game. Our business is no different. For example, in 1995 when we just started to help owners with hiring, newspaper advertising was the primary means for posting job opportunities. As we evolved and refined our hiring process, we also moved our job postings to the internet. Newspapers now just serve as pointers to the online job postings. Also we have been able to incorporate new tools that have been developed to help hiring managers make the best possible choices in finding and hiring top performing employees.

In order to stay current with the times, we are also updating several of our publications. In the coming months you can expect to see new editions of our Job Descriptions and Debra's How to Hire, Develop and Retain Top Performers series. These new editions are being updated to reflect current methodologies, tools and processes in hiring, developing and retaining your staff. We will keep you posted on the release dates for each of these products.

Ten years of experience have given us confidence that our hiring process has matured to the level that it virtually ensures hiring only the best possible candidate. In this issue of the Communicator, we are celebrating the changes that will enable us to help you solve your most difficult staffing problems.

Back to Top

 

TG & Associates introduces robust new staffing tools!

For those of you who read our articles and attend our presentations, you know that we are great proponents of training and education. We know that a competent, knowledgeable, well-trained staff will give you a competitive advantage in today's marketplace. To succeed today you must be able to provide your customers with solutions and ideas to solve their problems. In order to stay ahead of your customer, you must invest the time, energy and money to educate yourself and your entire team.

I want to share with you that we practice what we preach. Bill and I spent September 23 and 24th in Minneapolis, MN, and September 27 in Toronto, Canada, being educated and trained on new tools that we can now offer you.

We chose these tools so that we can provide our customers with the latest state-of-the-art resources for gaining and growing your competitive advantage. These new tools are able to provide further insight into on the job behavior and team cooperation. We are also now able to focus personality testing in specific job disciplines to further enhance applicant screening and selection. We will continue to offer Wonderlic© testing and the Proception2 personality profile which have proven themselves as invaluable in the hiring process. To find out more about our additional new tools, just check out the links that follow:

And if you are not familiar with our existing tools, just follow these links to get more information:

Once you have had a chance to look at our new tools, give us a call and let us help you develop a staffing strategy that takes full advantage of our expertise and helps you build the right team.

Back to Top

 

TG & Associates Launches HiringDept.com

Our original "How to Series" was developed to help hiring managers understand and follow the discipline needed to find, develop and retain top performers. Our clients report great success when they follow the step-by-step guides contained in those workbooks. But with the increasing pressures of new technology, intense competition and the effort required to make a good hire, many of our clients have asked us to "walk the talk." We have received so many requests for assistance in conducting this disciplined process that we have committed ourselves to help owners and managers succeed in their business by providing them a service that frees them to work on their business more effectively.

HiringDept.com is our response to this need.

 

Debra Thompson, President of TG & Associates, has defined industry "best practices" based on over 25 years of business ownership experience combined with her current research and experience in personnel analysis, hiring, training, developing, and teambuilding. Those best practices are embodied in our proven hiring process and are the cornerstone for the operations of HiringDept.com. Our specialists use her proven methods to "Hire the Right Person the First Time."

Shari Moore is now a full time member of TG & Associates. Shari has been active in TG & Associates on a part-time basis since February 2001, but with her recent graduation from the University of Arizona, she will now be available full time as the Manager of HiringDept.com providing staffing solutions for small business owners across the country.

TG & Associates, "The Experts in People Solutions TM", brings cost effective Human Resource services to your business, through our Virtual Programs and HiringDept.com.

Electronic Communications
Netiquette: Another word added to our vocabulary

Today we are inundated with technology; fax machines, cell phones, computers and e-mail. While these are all wonderful tools to improve our efficiency and speed up our transactions, they are not meant to replace human interaction. This rapid movement of computerization of the modern office has changed our communication dramatically.

The business etiquette of electronic communication is still being developed. Netiquette is a word used for online etiquette. I hear companies crying out for answers on how to control the behavior in and around e-mail. Its time we take good manners to cyberspace.

As a means to move netiquette into the culture of corporations, several companies have implemented certain rules or bylaws in their employee handbooks. Others are still deciding whether or not they want to attempt to steer this ever-changing communication tool. For those ready to add discipline to their electronic communications, consider the following as a review of basic rules for proper Netiquette:

Be professional. Some of our first impressions are through electronic communications. Think before you shoot off a message. Conduct yourself in a business-like manner at all times, using appropriate business language.

Be direct and to the point. E-mails are meant to be a short quick communication. Think of e-mail as a replacement for those bright colored Post-it Notes you used to leave someone.

Structure your e-mail so it is easily read.

  • Use proper spelling, grammar and punctuation.
  • Keep stylized fonts and colors to a minimum.
  • Always put a topic in the subject box.
  • Always address a person formally and us a title (Mr., Ms.) until invited to use a first name.
  • Don't use all lower-case, idioms, jokes, slang, abbreviations, and emoticons.
  • Indicate the time zone where you are located. Example: 10:00 a.m. Eastern Standard Time, New York.
  • E-mails are not confidential. Don't write anything that you wouldn't mind seeing on the exit ramp of I-94.

    Keep personal e-mails for home. Virtually everyone uses office e-mail for personal use; few companies make this communication off limits. However, if your company decides to do a random read and finds your sent file too interesting you might be without any computer at all.

    Answer an e-mail within 24 hours. If you are out of the office initiate a return to sender, specifying when you will be back at your desk.

    Keep emotions out of your content. Without non-verbal cues, conveying the meaning of what you are trying to say can be difficult and lead to misinterpretations. Avoid using all capital letters, bold type and exclamation points because THEY INDICATE YOU MIGHT BE SHOUTING AT SOMEONE!!!

    Don't send Spam. What does that mean exactly? Don't send Spam!

    - Adapted from Mind Your Manners by Amy Palec http://www.amypalec.com

    Humor Break

    Motivating Employees through Corporate Incentive Programs

    A recent Society of Incentive & Travel Executives (SITE) Foundation study, the result of a year's worth of research, shows that when incentive programs target individual employees, performance increases by 27 percent; when they target employee teams, companies can see a 45 percent boost in sales. When researchers talked to workers, they found that 92 percent of them credit incentive programs as the reason they reached their goals.

    Yet according to SITE Foundation President Mike Hadlow, president of US Motivation, Atlanta, many companies still aren't rewarding their employees. "It's largely a matter of unenlightened management. There's still a corporate philosophy out there that says, 'We pay our people, and that should be enough,' and the majority of companies simply think they're too much of a hassle to administer and manage. They don't necessarily know that they can get help to do this."

    Consider these compelling reasons to take a closer look at incentive programs in your business:

    • Knowledgeable and attentive employees account for 80% of the reasons consumers feel satisfied, according to a PNC Bank Corp. survey.
    • Fewer than one in four American workers is working at full potential; half of all workers do no more than directly asked, and 75% of employees say they could be more effective in their jobs, according to the Public Agenda Forum.
    • 70% of unhappy customers abandon vendors because of poor service, according to the Forum Corp.
    • A 5% increase in customer retention can increase lifetime profits from a customer by 75 percent, according to The Loyalty Effect, by Frederick Reichheld.

    If you are considering implementing a corporate incentive program within your business, it is important to analyze your specific needs. By looking at specific areas that you would like to boost including sales, consumer, employee retention, performance improvement, you will better be able to choose the type of program that will work for you. When choosing a vendor to assist in designing and implementing your program, it is important to understand how they operate to help you achieve your goal.

    Consider the following types:

    • Full-service performance improvement companies put together all of the incentive program elements in an integrated fashion to achieve the desired goal.
    • Loyalty management companies focus on the complex long-term issues of customer and employee relationships.
    • Promotion marketing companies incorporate incentives in multipart campaigns to stimulate sales to consumers, distributors, and sales employees.
    • Incentive fulfillment companies offer catalogs in print and online, and will drop-ship awards to recipients.
    • Meetings and incentive travel companies offer travel programs designed to inspire through strategic destination selection, on-site events and activities, and multidimensional communication.
    • Consumer products manufacturers and retailers typically have special markets divisions that sell branded products in quantity for incentive, recognition, and business gift programs.

    For more information on Incentive Programs, visit http://www.incentivecentral.org.

    Back to Top

     

    Customized Staffing Solutions

    Need help to find the best candidate?

    The "Experts in People Solutions" will find the top performers for you.

    Debra Thompson and her staff use proven processes to match candidates
    to your company and your needs.

    Let "Experts" do the work - you get the results.

    • Assess staffing needs and develop job description
    • Design a winning classified ad campaign using the classified sand the internet
    • Analyze resumes and prescreen prospective candidates
    • Interview and reference check
    • Profile and test
    • Prepare hiring manager for formal interview
    • Conduct background check
    • Inform non-selected candidates

    Á la Carte Services

    All services listed within the Complete Hiring Package can be purchased individually or as a special package customized for your particular needs.

    A preferred staffing resource within the graphic industry.

    For more information, please visit us online, email or call toll free 877.842.7762

    Debra's Calendar through January 2005

    December 2004
    3-5
    Chicago, IL
    "Hen Fest" - Bridal Shower weekend for our niece, Erin Smith- girls only!
    13-15
    Harrisburg, PA
    Consulting
    15-17
    Chapel Hill, NC
    Consulting
    24-31
    Shari will be out of the office on vacation.
    23-26 Christmas - TG & Associates will be closed. Bill and Debra will be in the office.
    31
    New Years Eve - TG & Associates will be closed.
    January 2005

    1-2 Happy New Year- TG & Associates will be closed.

    5-14 Vacation - Deb and Bill will be vacationing in France and Italy. Shari will be in the office.
    19-20
    New Orleans, LA
    Herff Jones
    Speaking: Hire, Develop and Retain Top Performers
    25-27
    Madison, WI
    Consulting
    28-30
    Madison, WI
    Visiting our son, Cameron and daughter-in-law, Lisa.

    Back to Top


    If you have anything you would like discussed in The Communicator,
    please let us know.

    The Communicator is a FREE monthly E-zine designed to provide you with insights, tips and tools to enhance your business and personal growth.

    Subscribe now!
    View the Archive!

     

     

     

     

     

     

     

     

    Debra Thompson
    President
    TG & Associates

    Bill Greif
    Partner
    TG & Associates

    Shari Moore
    Manager
    Staffing Solutions

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    More tips on Motivating and Retaining your employees

    Top Performers: Develop Them! Retain Them!

     

    Contact Us

    PO Box 32601
    Tucson, AZ 85751-2601

    Phone (520) 751-8922
    Toll Free (877) 842-7762
    Fax (520) 751-7515
    info@tgassociates.com

    © 2002-2005.
    TG & Associates, LLC.
    All rights reserved.

    Cannot be edited, republished, modified or copied in whole or in part without written permission of
    TG & Associates, LLC.


    Free Monthly E-zine!

    Member:

    The Communicator is a FREE monthly E-zine designed to provide you with insights, tips and tools to enhance your business and personal growth.

        

    TG Home | Member's Area | Who We Are | Our Company | Philosophy | Consulting Services
    Customized Staffing Solutions | Speaking | Products | Current E-Zine Issue | E-Zine Archive

    Recommended Reading | Free Articles | Industry Links | Free Tip Sheets | 2004 Calendar

    Ask Debra | Ask Debra Archive | TG in the News | View Your Cart

    Contact Us | Lost? Try the Site Map

    Search for

    PO Box 32601 • Tucson, AZ 85751-2601
    Phone (520) 751-8922 •
    Toll Free (877) 842-7762 • Fax (520) 751-7515
    info@tgassociates.com

    © 2002-2005. TG & Associates, LLC. All rights reserved.
    Cannot be edited, republished, modified or copied in whole or in part without written permission of TG & Associates, LLC.

    TG & Associates provides personalized consulting and hiring services and does not engage in rendering legal advice nor develop benefit packages.
    We deliver our services in accordance with our Code of Ethics.