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Call Center Audit
This report is specifically designed to assess an individual
in relation to a call center environment. It reports on handling
peak workloads, handling aggressive clients and meeting client
needs |
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Candidate Feedback
If you only require a brief one-page analysis that you intend to
provide to a prospective candidate, this is an ideal cost
effective choice. |
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Career Guide
This guide provides a summary of people's key behaviors,
motivation and job emphasis and then lists specific functions
and job types that are best suited to their characteristics and
the occupation level selected. Three "levels" are available for
clerical/manual, supervisor/middle management and
executive/senior management functions. |
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Customer Service Audit
The report provides an analysis of ability to understand client
needs, handle aggression and criticism, response to client
requests, presentation and communication skills, creativity,
problem solving and possible limitations in serving clients.
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Compatibility*
This report assesses the compatibility of two people. Can be
used to enhance the way people work together and it helps to
create a respect for differences and leveraging strengths
optimally. |
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Executive Summary
This report is for the busy manager or recruiter and is designed
to highlight the essential elements of an individual's behavior
profile. |
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General Interview Questionnaire
This report produces a generic set of interview questions in
conjunction with a review of the candidate's profile. It is
designed for use in any role, and the questions help to probe
the candidate's abilities to modify natural behaviors to be
successful in the role. |
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Human Job Analysis
This creates a profile of the ideal behavioral requirements of a
specific position, derived from the opinions of management and
human resource specialists. |
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How to Effectively Manage
Once you have made a hiring decision, it is advised that
employers run the How to Effectively Manage Report on their
final candidate. This report is broken down into eight
easy-to-read areas, and if followed diligently, will produce
outstanding results. This report is a blueprint for managing |
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Management Audit
This report provides an analysis of management and motivational
skills, decision-making style, approach to planning and problem
solving, communication skills, subordinate development and
administrative abilities. |
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Management Interview Questionnaire
This is a detailed series of questions designed for use in
identifying management capability in a candidate. |
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Personal Review
This report is ideal for an employee to help themselves improve
in their work environment. |
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Personality Profile Analysis (PPA)
The PPA enables
understanding of work style, to assist with identifying people's
work strengths. This gives your leaders valuable insight into
why people behave as they do, how to leverage their strengths
for greatest success, and how to develop their potential. |
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Sales Audit
This analysis will provide a critique of a person's selling
style in six different areas that include closing and customer
service. This summary is very useful when selecting, developing,
or coaching sales staff or in determining one's own strengths
and weaknesses in sales. |
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Sales Interview
Questionnaire is specifically geared to focus the interview with
sales professionals. This questionnaire provides a framework to
help you determine if a person has what it takes to sell your
product or service. The report will also provide an opinion on a
person's sales compatibility. |
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Strengths and Limitations Summary
This report summarizes a person's positive behavioral traits as
well as the value they can contribute to an organization. |
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Technical/Administrative Audit
For those in a technical or administrative role, this report is
designed to explore how we function in areas such as organizing
workflow, meeting deadlines, problem solving and ensuring
quality. |
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Training Analysis
It goes on to identify likely training needs and details
competencies and challenges in relation to those needs. It also
provides suggestions as to what training could be given to
develop greater ability to flex behaviors to increase success. |